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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@baldr.com

Atomic Clock

The screen goes dark while it is in WWVA atomic receiving status. Your clock receives WWVB signals several times a day. The search for a radio signal lasts up to 7 minutes with the antenna symbol displaying on the screen. Meanwhile, the backlight brightness will automatically adjust to 3%. After the receiving completes, the brightness will go back to your default 100% or 50%, and all other functionalities resume.   

The screen goes dark while it is in WWVA atomic receiving mode, and so does the projection display. Your clock receives WWVB signals several times a day. The search for a radio signal lasts up to 7 minutes with the antenna symbol displaying on the screen. Meanwhile, the projection will automatically be off. After the receiving completes, projection will come back on, and all other functionalities resume.    

Payment

You may order directly on our website, place items in shopping cart & check out. The order will be sent to us electronically to process the shipment on next business day. 

We accept all major credit cards, PayPal and Amazon Pay. 

It is totally safe to buy from stores that are hosted by Shopify. However, we can not avoid scammers 100%. You can ensure that your card details are being moved to the payment provider directly, we do not store any of your card details.

Returns

Unless it is a defective unit, or damaged upon arrival, you are responsible for the return postage. 

To return, please attached the order number, along with the product in original retail packaging; mail it to:

Baldr Returns
18 Middlesex Blvd,
Plainsboro, NJ 08536

We suggest you print out any email correspondence and attach it with the package; it will help us process the refund much smoothly. Upon receipt in good condition, we will process your refund within 1-2 business days. 

Under the Consumer Rights Act, you have a right to return something and get your money back if it's faulty. You're only entitled to a refund if you return it within 30 days upon receipt, otherwise we will honor our one year warranty and send you replacement if anything is defective.

Shipping

We use USPS Priority & First Class Mail, FedEx Ground or Express 2 Day Air, or UPS Ground. 

Yes! Simply add products to your shopping cart and our system will calculate your international shipping cost based on total weight & destination country. 

Yes, we offer FREE shipping on all domestic orders of $25 and up. On orders less than $25, the shipping is flat rate at $5. All international shipments will be automatically calculated upon check out, based on destination countries & total weight. 

The days waiting for your packages' arrival depend on your geographic location from our NJ warehouse. It usually takes between 2-6 days via USPS, UPS, or FedEx. During holidays, the deliveries can take much longer due to the high mailing volume. All orders are shipping out within 1-2 business days if placed between Monday - Friday. Orders placed after 2 pm EST will be processed & shipped the next business day. 

Weather Station

The remote sensor is designed to be weatherproof but not waterproof. Therefore we suggest placing it outdoor with a shelter. If leaving it in rain, water can get inside the battery compartment and leads to malfunction.  

This condition only applies to the weather stations feature atomic clock function. The screen goes dark while it is in WWVA atomic receiving status. This weather station receives WWVB signals several times a day. The search for a radio signal lasts up to 7 minutes with the antenna symbol displaying on the screen. Meanwhile, the backlight brightness will automatically adjust to 3%. After the receiving completes, the brightness will go back to your default 100% or 50%, and all other functionalities resume.  

The battery sign shows LOW may due to the following reasons: 

1, if it is outdoor, then the sensor's batteries are getting low and need replacement

2, if it is indoor, there is a built-in cell battery under the backcover, it is not used to power the weather station, but to keep the data memorized should a power outage occur. The cell battery can also be easily replaced.  

3, if your weather station is powered by batteries, and the battery-low-sign is indoor, you should also check the batteries from the rear compartment. This doesn't apply to all models. 

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