Refund policy


First, if you need to consider returns & refunds, you likely ordered a product from us. Which means we owe you a "thank you!". Nothing makes us happier than happy BALDR customers. As such, we promise to do our very best to deliver a fantastic product and customer experience and, rest assured, to make right any hiccups along the way. That said, here are some things you might want to know. 
  • We are committed to 100% customer satisfaction! If you are unsatisfied with our products for any reason, please email us at support@baldrelectronic.com. We will try our best to make it right. 
  • You may cancel an order at any time before shipment. If your order has shipped, we will issue a refund as soon as we receive the items back from you. 
  • If you decide to return the product, please note that you may return it within 30 days of your receipt. We can either issue a refund to your account or offer a free exchange. Let us know your preference when you initiate the return. After 30 days, we will only accept exchanges. 
  • To help us process your return more efficiently, we encourage you to email us before returning a product so we can provide the best service. Often, just a few little tricks can help get the products to work and save you all the hassle of packing and running to the postal office.
  • To return, please pack the products in their original packaging with ORDER # and a brief reason, and mail them to: 

BALDR Returns
18 Middlesex Blvd
Plainsboro, NJ 08536

  • Once we receive the returns, we will process them within 2-4 business days. Refunds will be credited back to your account, and exchange/replacements will be sent out immediately. 
  • Shipping payment will not be refunded. We will only issue a refund on the products you ordered & returned. 
  • After the refund is processed, you will receive an email confirmation for your records. 
  • If you believe your package was damaged in shipping, please let us know within five days of delivery, and we will work with you to quickly resolve the issue. 

If you need further assistance, we are here to help 24/7. Please email us: support@baldrelectronic.com, and we will get back to you ASAP.Â