Product Registration

Yes! Simply add products to your shopping cart and our system will calculate your international shipping cost based on total weight & destination country. 

Yes, we offer FREE shipping on all domestic orders of $35 and up. On orders less than $35, the shipping is flat rate at $5. All international shipments will be automatically calculated upon check out, based on destination countries & total weight. 

The days waiting for your packages' arrival depend on your geographic location from our NJ warehouse. It usually takes between 2-6 days via USPS, UPS, or FedEx. During holidays, the deliveries can take much longer due to the high mailing volume. All orders are shipping out within 1-2 business days if placed between Monday - Friday. Orders placed after 2 pm EST will be processed & shipped the next business day. 

Unless it is a defective unit, or damaged upon arrival, you are responsible for the return postage. 

To return, please attached the order number, along with the product in original retail packaging; mail it to:

Baldr Returns
18 Middlesex Blvd,
Plainsboro, NJ 08536

 We suggest you print out any email correspondence and attach it with the package; it will help us process the refund much smoothly. Upon receipt in good condition, we will process your refund within 2-4 business days. 

Under the Consumer Rights Act, you have a right to return something and get your money back if it's faulty. You're only entitled to a refund if you return it within 30 days upon receipt, otherwise we will honor our one year warranty and send you replacement if anything is defective.

We accept all major credit cards, PayPal and Amazon Pay. 

There is nothing wrong with your clock. The screen goes dark while it is in WWVA atomic receiving status.

Your clock receives WWVB signals several times a day, especially during mid-nights. The search for a radio signal lasts up to 7 minutes with the antenna symbol displaying on the screen. Meanwhile, the backlight brightness will automatically adjust to 3%, and for projection clocks, the projection display will disappear. After the receiving completes, the brightness will go back to your default and all other functionalities will resume.
   
You may stop the WWVB searching mode anytime by pressing the RCC button. 

We constantly update our product FAQ page for most common questions, please check it out first should you need a quick answer. 

Our customer support team is available 24/7 responding all inquires via email or chat. To reach us, please email:  support@baldrelectronic.com, our support staff will get back within 12 hours.